EPIC Journey from Transaction to Relationship

Presented October 12, 2017

Join Apogee’s Jim Malcom, Executive V.P., and special guest Aida Hakirevic, Associate Director, Navigant Energy on this one-hour webinar as we explore the low-income customer’s journey. We’ll discuss techniques utilities are using to engage customers and the challenges they face. In turn, we will offer solutions to help improve the relationship between utilities and their low-income customers that will cut costs, increase engagement and customer satisfaction.

 Our Agenda Includes:

• Findings from Navigant Research “Utilities and the Customer Capabilities Gap”
• Navigant Case Study: DTE Energy Efficiency Assistance Program Journey Mapping
• The Low-Income Customer Journey
• The Energy Burden
• Digital Strategies Designed for Low-Income Customers
• And much more