--- title: EPIC Journey from Transaction to Relationship description: Join Apogee’s Jim Malcom, Executive V.P., and special guest Aida Hakirevic, Associate Director, Navigant Energy on this one-hour webinar as we explore the low-income customer’s journey. We’ll discuss techniques utilities are using to engage customers and the challenges they face. In turn, we will offer solutions to help improve the relationship between utilities and their low-income customers that will cut costs, increase engagement and customer satisfaction. image: https://info.brillion.ai/hubfs/Webinars%20Banner.png --- [![Brillion Software Logo](https://info.brillion.ai/hubfs/Brillion%20Logo%20for%20HubSpot.svg)](https://brillion.ai) ### Self-Service Solutions ## Special Purpose Calculator Options [Request A Demo](##) - Electric Vehicle - Heating - Space Heater - Water Heater - Lighting - Appliances(With ENERGY STAR) - Heat Pump - Clothes Dryer - Cooking - TV Webinar ## EPIC Journey from Transaction to Relationship [Apogee](https://info.brillion.ai/author/apogee) Oct 12, 2017 --- Presented October 12, 2017   [![](https://www.apogee.net/wp-content/uploads/2017/10/navigant-2-250x47.jpg)](https://www.apogee.net/wp-content/uploads/2017/10/navigant-2.jpg) Join Apogee’s Jim Malcom, Executive V.P., and special guest **Aida Hakirevic, Associate Director, Navigant Energy** on this one-hour webinar as we explore the low-income customer’s journey. We’ll discuss techniques utilities are using to engage customers and the challenges they face. In turn, we will offer solutions to help improve the relationship between utilities and their low-income customers that will cut costs, increase engagement and customer satisfaction. ** Our Agenda Includes:** - Findings from Navigant Research *“Utilities and the Customer Capabilities Gap”* - Navigant Case Study: *DTE Energy Efficiency Assistance Program Journey Mapping* - The Low-Income Customer Journey - The Energy Burden - Digital Strategies Designed for Low-Income Customers - And much more [Webinar](https://info.brillion.ai/tag/webinar) ## Similar posts Webinar ##### [Customer Satisfaction Pays…How Can Utilities Maximize the Benefits?](https://info.brillion.ai/customer-satisfaction-pays-how-can-utilities-maximize-the-benefits) Join this one hour session where Apogee’s CFO, Jim Malcom and Analyst, Kate Panaousis will share their research on how customer satisfaction affects... Apogee Jan 31, 2019 Webinar ##### [Top Digital Engagement Strategies for Utilities](https://info.brillion.ai/top-digital-engagement-strategies-for-utilities) Join Apogee’s Ann Fracas, for a fast paced session that will bring you up to speed on Apogee’s full suite of digital engagement solutions for... Apogee Feb 8, 2018 Webinar ##### [Proven Strategies for Growing Email and Phone Number Lists](https://info.brillion.ai/proven-strategies-for-growing-email-and-phone-number-lists) The need to be digitally connected with customers is becoming a priority with utilities. This requires obtaining and maintaining customer email... Apogee Jan 25, 2018 ####           Subscribe and Stay Up To Date [![brillion-logo-rgb-rev](https://info.brillion.ai/hubfs/brillion-logo-rgb-rev.png)](https://brillion.ai) 100 Crescent Centre Pkwy Suite 450 Atlanta, GA 30084 [tel:800-811-0883/](tel:800-811-0883/) [Phone: 800.811.0883](tel:800-811-0883/) Email: info@brillion.ai © 2021 Apogee - All Rights Reserved. [Privacy Policy | Terms of Use](https://www.apogee.net)