Presented June 5, 2018
Join Apogee Interactive and J.D Power’s Sr. Dir. of Utility Practice, Andrew Heath, for an in-depth look at the new 2018 Utility Digital Experience Study study highlighting the utility customer’s digital experience. It provides an analysis of customer perceptions of utility’s digital presence. It explores the correlation between website and mobile app engagement and user experience. Additionally, it provides an overall digital proficiency rating assessed by J.D. Power’s strategic partner, Centric Digital.