---
title: Engaging Low Income Customers in Times of Crisis
description: Engaging Low Income Customers in Times of Crisis
---

[Webinars](https://info.brillion.ai)

# [Engaging Low Income Customers in Times of Crisis](https://info.brillion.ai/engaging-low-income-customers-in-times-of-crisis)

 Written by [Apogee](https://info.brillion.ai/author/apogee) | Jan 6, 2022 4:37:26 PM

Presented July 23, 2020

 

<https://www.apogee.net/wp-content/uploads/2020/07/GettyImages-1137538065.jpg>

Join Apogee for a one-hour webinar that will focus on engaging and bringing value to the income-qualified segment. **Apogee’s Executive VP, Jim Malcom,** and his guests, **OPPD’s Sr. Product Specialist – Customer Advocacy Programs, Britton Gabel,** and **Wells Fargo’s Sr. Financial Advisor Bob Evely** will review the impact of COVID-19 on the U.S. economy, utilities, and low-income consumers. The presentation will also reveal proven strategies utilities are currently taking to lessen these burdens.

**Our agenda includes:**

- OPPD’s Low Income Program and Results
- Reaching Low-Income Customers with Energy Assistance
- Economic Impacts on the Low-Income Segment
- Supplemental Funding for Income Qualified Customers
- Improving cost to serve, Reducing Bad Debt, and Decreasing Call Volume
- Engaging and Increasing Awareness of Programs

[Download Recording](https://attendee.gotowebinar.com/recording/1258522308345993219)

[Download Presentation](https://info.brillion.ai/hubfs/Low-Income-7-23-20_v2.pdf)

[View full post](https://info.brillion.ai/engaging-low-income-customers-in-times-of-crisis)

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