Customer Satisfaction Pays…How Can Utilities Maximize the Benefits?

Webinar

Customer Satisfaction Pays…How Can Utilities Maximize the Benefits?

Jan 31, 2019

Presented January 31, 2019

Join this one hour session where Apogee’s CFO, Jim Malcom and Analyst, Kate Panaousis will share their research on how customer satisfaction affects your utilities bottom line. We will discuss customer satisfaction trends in the industry and how utilities compare to other segments.

Our agenda includes:

Customer Satisfaction and Operating Margin
Benefits of Customer Satisfaction
Customer Satisfaction and Revenue Growth
Understanding Net Promoter Score and How to Drive Results

Apogee will also offer strategies, solutions, and examples drawn from our 25 years of experience in the energy industry.

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