Webinar
Engaging Low Income Customers in Times of Crisis
Engaging Low Income Customers in Times of Crisis
Webinars
Webinar
Leveraging Existing Partner Relationships
In pursuit of New York State’s low-carbon goals and continuance of Orange &Rockland’s role as the trusted energy advisor to its customers, O&R sought...
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Extraordinary Experiences Deliver Sustained Engagement
Horry Electric Cooperative is one of the fastest growing co-ops in South Carolina, currently serving almost 72,000 members with 87,000 active...
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Keys to Successful Digital Engagement Strategies with Outbound Communication
Join Apogee Interactive and AcceptEmail for a webinar sharing best practices for utility electronic bill presentment and payment. Speakers will...
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Successful Digital Engagement Strategies
Digital marketing is changing the way we interact with customers. How do utilities deliver an excellent customer experience through new web and...
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Unlocking the Value of Customer Engagement
Learn how to provide an effortless customer experience with a personalized, outbound, and proactive digital engagement platform. Apogee’s Susan...
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4 County's EPIC Low-Income Journey
As the summer slowly turns into fall, the impending colder weather means higher energy bills with many families struggling to pay them. Now is the...
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Successful Engagement under Blue Skies or Gray
Join Apogee, Kyle Allwine, Manager Public Relations, for Northern Neck Electric Cooperative and ODEC’s Erin Puryear, Manager-Member Services & Energy...
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Innovations in Optimizing Your EV Program
As EVs surge in popularity, utilities have new opportunities to partner with customers in creative and beneficial ways. One of the most exciting is...
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First Impressions Count – Jones Onslow’s Welcome Series
Making a positive first impression is crucial in any business transaction. It sets the tone for continued engagement and will impact relationships...
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Carbon Accountability Today, Tomorrow, and Into the Future
Most of the conversation about decarbonization has been about energy sources (wind, solar, etc.) utilities can use. However, it is also clear that...
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The Rates…They are a changin’
Join Apogee’s Joel Gilbert, P.E. and The Brattle Group’s Ahmad Faruqui, Ph.D. Economics for anexclusive one-hour webinar on “the wild side” and the...
Customer Engagement
2021 Trends in Customer Engagement
Wow, have you read the forecasts from Black and Veatch, Parks Associates, Accenture and others about the energy future? While they all point to an...
Webinar
Making the Smart Grid Relevant to Mainstream
COVID 19 has made us acutely aware of a “digital divide” that disabled distance learning for many. This is just one more example of the challenges we...
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AESP Webinar: Achieving Cost-Effectiveness Amid Increasing Challenges
The next generation of EE, DR and iDER portfolios of programs is facing increasing challenges in meeting cost-effectiveness criteria. These...
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Creating an Email Communications Plan that Works
Join Apogee’s Marketing Analyst, Kate Panaousis, and Marketing Manager, Karen Morris for this one hour webinar where will give an overview of the...
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The Changing Customer Relationship
Our founder, Joel Gilbert, has watched and analyzed the energy industry for over 40 years and has concluded that we just had a seismic shift in...
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Simple Strategies to Keep Customers Digitally Engaged
Join Apogee’s Sr. Account Manager, Cindy Smallwood, Marketing Analyst, Kate Panaousis, and Matt Robertson, NOVEC’s Communications Supervisor for a...
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Tampa Electric’s Social Media Lamb Cam Shines a Light on Solar
Tampa Electric is on a mission to become the state’s top producer of solar energy by 2021. This spring their team found creative ways to gain brand...
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Accelerating EV Adoption: The Role Utilities Play in Providing Real Value
Join Apogee Interactive’s Engagement Manager, Elizabeth Burroughs and special guest Dave Treston, Sr. Account Planner at KSV as he reveals KSV’s...
Webinar
Customer Engagement… Who Cares?
JD Power’s 2019 Digital Experience Study revealed that utilities offer one of the worst digital experiences when compared to other customer facing...
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Customer Driven Rate Design – The Wave of the Future
Join Apogee’s Dave Wells and The Brattle Group’s Ahmad Faruqui, Ph.D. Economics for an exclusive one-hour webinar presentation where Dr. Faruqui will...
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Moving Utilities Beyond Engagement Toward Empowerment
Join Apogee’s Brenda Guthrie and Milepost Consulting’s CEO, Sabrina Cowden, for a look at engagement strategies that deliver impressive results....
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The Times They are a Changin’
Bob Dylan nailed it with this classic line. It certainly applies to what the energy industry is experiencing now. How can we prioritize what we...
Webinar
Customer Satisfaction Pays…How Can Utilities Maximize the Benefits?
Join this one hour session where Apogee’s CFO, Jim Malcom and Analyst, Kate Panaousis will share their research on how customer satisfaction affects...
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4 County’s EPIC Low-Income Journey
As the summer slowly turns into fall, the impending colder weather means higher energy bills with many families struggling to pay them. Now is the...
Webinar
Energy Strategies for the Connected Home
Join Apogee’s Chief Software Architect, Joel Gilbert for a one hour session where he will share decades of energy industry experience studying the...
Webinar
JD Power 2018 Utility Digital Engagement Study
Join Apogee Interactive and J.D Power’s Sr. Dir. of Utility Practice, Andrew Heath, for an in-depth look at the new 2018 Utility Digital Experience...
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7 Critical Points in the Lifecycle Where You Must Engage Customers!
Join Apogee’s Karen Morris and special guest DMA Hall of Famer, Ernan Roman, president of ERDM Corp., for a one hour webinar where he will share...
Webinar
Webinar: Customer Engagement and The Segment of One
Join Apogee’s Karen Morris and Milepost Consulting’s Ashley England for a live video interview. Energy companies have access to billions of data...
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Top Digital Engagement Strategies for Utilities
Join Apogee’s Ann Fracas, for a fast paced session that will bring you up to speed on Apogee’s full suite of digital engagement solutions for...
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Proven Strategies for Growing Email and Phone Number Lists
The need to be digitally connected with customers is becoming a priority with utilities. This requires obtaining and maintaining customer email...
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Finding Value in the Sea of Analytics
We are bombarded with messages using analytics at the root. You can’t escape the impacts: look at something on Amazon and it haunts you no matter...
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EPIC Journey from Transaction to Relationship
Join Apogee’s Jim Malcom, Executive V.P., and special guest Aida Hakirevic, Associate Director, Navigant Energy on this one-hour webinar as we...
Webinar
Bringing Value to Low Income Customers
How effective are your low-income programs at helping people use their resources more efficiently? Are you bringing value to your community? Are your...
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EE: Sell them what they want!
Well, the results are in and they are not good: Americans show a declining interest in energy efficiency. According to Shelton Group’s ongoing...
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Making the Smart Grid Relevant to Most People
The energy industry has now made significant investments in advanced meters and have proven they can be valuable in behavioral demand response and to...
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Webinar: EPIC Connections with Hard to Serve Customers
In this presentation Apogee’s Executive V.P., Jim Malcom, will demonstrate our latest software package, (EPIC) Energy Platform for Information and...
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Efficient Energy Audits Made Easy
Join Apogee’s Justin West, for a 30 minute webinar and discover how forward thinking utilities and Apogee Interactive have pioneered an easier more...
Webinar
Adding Relevance to the Customer Experience
Our Chief Software Architect, Joel Gilbert, P.E., and his R&D team have been testing ways of getting true customer engagement.